How do I set deposit limits on my VegaStars account?

To set deposit limits, log into your account and navigate to the Responsible Gambling section in your account settings. You can set daily ($10-$10,000), weekly ($50-$50,000), or monthly ($100-$200,000) deposit limits. Decreases take effect immediately, while increases require a 24-hour cooling period. For assistance, email responsible@vegastars.com.

What Australian support services are available for problem gambling?

Australian players can access free, confidential support through Gambling Help Online at 1800 858 858 (available 24/7). Each state also has specific services, and many Australian banks including Commonwealth Bank, ANZ, Westpac, and NAB offer gambling transaction blocks through their apps or online banking.

How does self-exclusion work at VegaStars Casino?

Self-exclusion options range from 24-hour cool-off periods to permanent account closure. During self-exclusion, you cannot access your account, make deposits, or receive promotional materials. Short-term exclusions (1-6 months) can be reversed after the period ends, while permanent self-exclusion cannot be reversed. Contact responsible@vegastars.com to initiate self-exclusion.

Can I reverse my self-exclusion?

Cool-off periods (24 hours to 7 days) and short-term exclusions (1-6 months) can be reversed after the exclusion period ends. Long-term exclusions (6-12 months) and permanent self-exclusions cannot be reversed. This policy ensures player protection and prevents impulsive decision reversal.

What should I do if I think a family member has a gambling problem?

Approach them calmly without judgment, express your concerns, and offer support in finding professional help. Don’t enable their gambling by lending money. Australian families can access support through Gam-Anon Australia or Relationships Australia (1300 364 277). Gambling Help Online also provides resources specifically for family members.

Responsible Gambling

Our Responsible Gaming Policy

Core Principles

VegaStars Casino operates under strict responsible gambling guidelines:

Player Protection First – Tools to prevent problem gambling
Underage Prevention – Strict 18+ age verification
Transparent Operations – Clear terms and honest advertising
Support Access – 24/7 help for those who need it
Staff Training – All team members trained in responsible gaming

Licensing and Compliance

VegaStars Casino is operated by Neptune Projects S.R.L., maintaining compliance with international responsible gambling standards and partnering with recognized problem gambling organizations.

Self-Assessment: Recognizing Problem Gambling

Warning Signs

Ask yourself these questions honestly:

Question	Warning Level
Do you spend more money than you can afford on gambling?	High
Do you need to gamble with larger amounts to get excitement?	High
Have you tried to cut down gambling but couldn’t?	High
Do you become restless when trying to stop gambling?	Medium
Do you gamble to escape problems or negative feelings?	Medium
Do you chase losses by gambling more?	High
Have you lied about your gambling activities?	High
Has gambling affected your relationships or work?	Critical
Do you rely on others for money due to gambling?	Critical

If you answered YES to any of these questions, please seek help immediately.

Player Protection Tools

Deposit Limits

Set your own financial boundaries:

Limit Type	Options	Modification Period	How to Set
Daily	$10 – $10,000	24-hour cooling	Account settings
Weekly	$50 – $50,000	24-hour cooling	Account settings
Monthly	$100 – $200,000	24-hour cooling	Account settings

Decreases take effect immediately
Increases require 24-hour cooling period
Email: [email protected] for assistance

Time Management Tools

Session Limits:

Set maximum session duration (1-24 hours)
Automatic logout when limit reached
Cannot log back in until next day

Reality Checks:

Pop-up reminders at set intervals
Shows time played and amount wagered
Option to continue or log out

Loss Limits

Protect yourself from excessive losses:

Daily loss limits
Weekly loss limits
Monthly loss limits
Limits cannot be increased for 24 hours

Self-Exclusion Options

Exclusion Type	Duration	Reversal	Effect
Cool-Off	24 hours – 7 days	After period ends	Temporary break
Short-Term	1-6 months	After period ends	Account frozen
Long-Term	6-12 months	Cannot reverse	Full exclusion
Permanent	Indefinite	Never	Complete ban

During Self-Exclusion:

Cannot access account
No promotional materials sent
Deposits blocked
Support available via [email protected]

Account Closure

Players may permanently close their account due to problem gambling:

Email [email protected]
Immediate processing
Cannot be reversed
Remaining balance returned

Australian Support Resources

National Helplines

Service	Contact	Available	Services
Gambling Help Online	1800 858 858	24/7	Phone, chat, email support
Lifeline Australia	13 11 14	24/7	Crisis support
Beyond Blue	1300 22 4636	24/7	Mental health support
National Debt Helpline	1800 007 007	Mon-Fri	Financial counselling

State-Specific Services

New South Wales:

Gambling Help NSW: 1800 858 858
Wesley Gambling Counselling: (02) 9263 5400

Victoria:

Gambler’s Help: 1800 858 858
Gambler’s Help Youthline: 1800 262 376

Queensland:

Gambling Help QLD: 1800 858 858
Relationships Australia: 1300 364 277

South Australia:

Gambling Help SA: 1800 858 858
Statewide Gambling Therapy: 1300 856 876

Western Australia:

Gambling Help WA: 1800 858 858
Centrecare: (08) 9325 6644

Tasmania:

Gamblers Help Tasmania: 1800 858 858
Anglicare Tasmania: 1800 243 232

Northern Territory:

Amity Community Services: (08) 8944 6565
CatholicCare NT: (08) 8944 2000

Australian Capital Territory:

Gambling Support ACT: 1800 858 858
Relationships Australia: (02) 6122 7100

Online Resources for Australian Players

Gambling Help Online: www.gamblinghelponline.org.au
Know The Odds: www.knowtheodds.org.au
Responsible Gambling Australia: www.responsiblegambling.gov.au
Gaming Care: www.gamingcare.org.au

International Support Organizations

Partner Organizations

VegaStars Casino works with international responsible gambling organizations:

BeGambleAware

Website: www.begambleaware.org
Information and support resources
Free confidential help

GamCare

Website: www.gamcare.org.uk
Forum and chat support
Self-help resources

Gambling Therapy

Website: www.gamblingtherapy.org
Support in multiple languages
Online support groups

For Family and Friends

Recognizing Problem Gambling in Others

Watch for these signs:

Secretive about activities
Borrowing money frequently
Mood swings related to gambling
Neglecting responsibilities
Lying about whereabouts

How to Help

Approach with care – Choose a calm moment
Don’t judge – Express concern, not criticism
Offer support – Help them find professional assistance
Set boundaries – Don’t enable gambling with money
Seek help yourself – Support groups for families exist

Family Support Resources

Gam-Anon Australia: Support for families
Gambling Help Online: Family support services
Relationships Australia: 1300 364 277

Financial Protection

Banking Controls

Protect your finances:

Set up separate accounts for bills
Use prepaid cards with limits
Block gambling transactions with your bank
Remove saved payment methods

Australian Banking Gambling Blocks

Many Australian banks offer gambling transaction blocks:

Bank	Feature Name	How to Enable
Commonwealth Bank	Gambling Block	NetBank or app
ANZ	Gambling Block	ANZ app
Westpac	Gambling Block	Online banking
NAB	Gambling Block	NAB app

Underage Gambling Prevention

Age Verification

VegaStars Casino strictly enforces 18+ policy:

Registration requires age confirmation
Document verification required
Random age checks conducted
Immediate termination for underage accounts

Parental Controls

Protect minors in your household:

Use parental control software
Enable device restrictions
Monitor internet activity
Educate about gambling risks

Recommended Parental Control Software

Net Nanny – Comprehensive blocking
Qustodio – Multi-device protection
Norton Family – Activity monitoring
Bark – Alert system

Safer Gambling Tips

Before You Play

✓ Set a budget and stick to it
✓ Set time limits for sessions
✓ Never gamble when upset or depressed
✓ Don’t gamble under influence of alcohol
✓ Understand the games and odds

While Playing

✓ Take regular breaks
✓ Don’t chase losses
✓ Keep track of time and money spent
✓ Balance gambling with other activities
✓ Stop when you reach your limits

Warning Signs to Stop

✗ Gambling with money you can’t afford to lose
✗ Borrowing money to gamble
✗ Feeling anxious about gambling debts
✗ Lying about gambling activities
✗ Gambling interfering with daily life

Employee Training

All VegaStars Casino staff receive mandatory responsible gambling training:

Identifying problem gambling behaviors
Intervention procedures
Support resource knowledge
Regular refresher training
Compliance monitoring

Advertising Standards

VegaStars Casino adheres to responsible advertising:

No targeting of minors
No false winning claims
Clear terms and conditions
Responsible gambling message included
No pressure tactics

Contact Our Responsible Gaming Team

Dedicated Support Email: [email protected]

Available for:

Setting limits
Self-exclusion requests
Information about tools
Support resource referrals
General responsible gambling queries

Response time: Within 24 hours

Your Wellbeing Matters

At VegaStars Casino, we want gambling to remain fun and entertaining. If it stops being enjoyable, please use our tools or seek help. Remember, there’s no shame in asking for support.

National Gambling Helpline (Australia): 1800 858 858

Available 24/7 | Free | Confidential