Privacy Policy

Last Updated: January 2025
Effective Date: Upon account registration

1. Introduction

1.1 Our Commitment

VegaStars Casino (“we,” “us,” “our”) operated by Neptune Projects S.R.L. is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data.

1.2 Consent

By registering an account and using our services, you consent to the collection and processing of your personal data as described in this policy.

1.3 Data Controller

Neptune Projects S.R.L.
Company Number: 3-102-900308
Registered Office: De la POPS de Curridabat, 300 Sur, 75 Este, casa gris con celeste, 11801, San Jose, Granadilla, Curridabat, Costa Rica

2. Information We Collect

2.1 Information You Provide

2.2 Information We Collect Automatically

Technical Data:

• IP address and location
• Browser type and version
• Device information
• Operating system
• Time zone settings
• Login data and timestamps

Usage Data:

• Games played
• Betting history
• Deposit and withdrawal records
• Bonus usage
• Communication preferences

2.3 Cookies and Tracking

We use cookies to enhance your experience:

3. How We Use Your Information

3.1 Primary Purposes

We process your personal data for:

• Account Management – Creating and maintaining your account
• Service Delivery – Providing gaming services
• Financial Processing – Handling deposits and withdrawals
• Legal Compliance – Meeting regulatory requirements
• Security – Preventing fraud and ensuring platform integrity
• Communication – Customer support and important updates

3.2 Legal Basis for Processing

3.3 Marketing Communications

• Only with your explicit consent
• Opt-out available at any time
• Unsubscribe link in all emails
• Preference center in account settings

4. Information Sharing

4.1 Third-Party Sharing

We may share your information with:

4.2 International Transfers

Your data may be transferred outside your country:

• Secure transfer mechanisms in place
• Appropriate safeguards implemented
• EU Standard Contractual Clauses where applicable

4.3 We Never

• Sell your personal data
• Share data without legal basis
• Allow unauthorized access
• Use data beyond stated purposes

5. Data Security

5.1 Security Measures

Technical Safeguards:

• 256-bit SSL encryption for all transmissions
• Encrypted database storage
• Firewall protection
• Regular security audits
• PCI DSS compliance for card data

Organizational Safeguards:

• Limited access controls
• Staff confidentiality agreements
• Regular security training
• Incident response procedures
• Data breach protocols

5.2 Account Security

Your Responsibilities:

• Keep login credentials confidential
• Use strong, unique passwords
• Enable two-factor authentication
• Report suspicious activity immediately
• Log out when finished

5.3 Data Breach Response

In case of a data breach:

1. Immediate investigation and containment
2. Assessment of impact
3. Notification to affected users within 72 hours
4. Regulatory reporting as required
5. Measures to prevent recurrence

6. Data Retention

6.1 Retention Periods

6.2 Account Closure

Upon account closure:

• Gaming access terminated immediately
• Personal data retained per legal requirements
• Marketing communications ceased
• Right to erasure subject to legal obligations

7. Your Rights

7.1 Data Protection Rights

Under applicable data protection laws, you have the right to:

7.2 Exercising Your Rights

To exercise any rights:

• Email: [email protected]
• Include account details for verification
• Response within 30 days
• No fee for reasonable requests
• ID verification may be required

7.3 Australian Privacy Rights

Australian players have additional rights under the Privacy Act 1988:

• Access to personal information
• Correction of inaccurate data
• Complaint to Office of the Australian Information Commissioner (OAIC)
• Website: www.oaic.gov.au
• Phone: 1300 363 992

8. Cookies Policy

8.1 What Are Cookies

Cookies are small text files stored on your device that help us:

• Remember your preferences
• Improve site performance
• Provide relevant content
• Ensure security

8.2 Cookie Management

Browser Controls:

• Accept or reject cookies
• Delete existing cookies
• Set cookie preferences
• Block third-party cookies

Impact of Blocking:

• Essential functions may not work
• Preferences not saved
• Repeated login required
• Reduced personalization

8.3 Third-Party Cookies

We use third-party services that may set cookies:

• Google Analytics (performance)
• Payment processors (transactions)
• Security services (fraud prevention)

9. Children’s Privacy

9.1 Age Restrictions

• Strictly 18+ only platform
• No knowingly collected data from minors
• Age verification required
• Immediate termination if underage detected

9.2 Parental Concerns

If you believe a minor has registered:

• Contact: [email protected] immediately
• Account will be investigated
• Funds returned per terms
• Data deleted as legally permitted

10. Responsible Gambling Data

10.1 Special Category Data

Responsible gambling information is processed to:

• Protect vulnerable players
• Comply with regulations
• Provide support resources
• Enforce self-exclusion

10.2 Sharing for Protection

May share with:

• Other gambling operators (self-exclusion)
• Regulatory bodies
• Support organizations
• Only as legally required or consented

11. Changes to Privacy Policy

11.1 Updates

We may update this policy to reflect:

• Legal requirement changes
• New technologies
• Business practice changes
• Security improvements

11.2 Notification

Significant changes communicated via:

• Email to registered address
• Website notification
• Account dashboard message

12. Contact Information

12.1 Privacy Inquiries

Data Protection Contact:

• Email: [email protected]
• Subject line: “Privacy Inquiry”
• Response within 5 business days

12.2 Complaints

Internal Process:

1. Contact support team
2. Formal complaint if unresolved
3. Escalation to management
4. Written response within 30 days

External Bodies:

Australian Players:

• Office of the Australian Information Commissioner (OAIC)
• Website: www.oaic.gov.au
• Phone: 1300 363 992

International:

• Relevant data protection authority in your jurisdiction

13. Specific Jurisdictions

13.1 Australian Players

Under Australian Privacy Principles (APPs):

• Transparent collection practices
• Purpose limitation enforced
• Data minimization applied
• Cross-border disclosure notices

13.2 European Players

Where GDPR applies:

• Enhanced consent requirements
• Data Protection Officer available
• Privacy by design implemented
• Impact assessments conducted

Summary

VegaStars Casino is committed to protecting your privacy and handling your personal data responsibly. We collect only necessary information, protect it with industry-leading security measures, and respect your rights to control your data. For any privacy concerns or questions, please contact us at [email protected].

Your privacy is our priority.